Questions, answered.
Quick answers for fleets and franchisees. Still stuck? Call 855-939-6645.
Fleets
How do I pay?
Use the Pay button in your invoice email – no password needed. Or sign in and pay from your invoices. Set up AutoPay once and every new invoice is paid for you.
I didn’t get my invoice email
Check your spam folder first; our subjects start “Jiffy Lube | CBS:”. Still missing? Sign in to find every invoice, or call 855-939-6645.
Is this email really from you?
Our invoice emails have subjects that start “Jiffy Lube | CBS:”. We never ask for a password or a card number by email. If something looks wrong, call 855-939-6645.
A vehicle on my invoice isn’t ours
Ask from the invoice itself and choose “this is not our vehicle”. No call or form needed: we find the right fleet and move the invoice.
How do I add a user or change who gets invoices?
Ask the new person to register here; our registration guide shows each step. To change who gets invoices, sign in and open your settings: who gets invoices, PDF or not, daily or weekly.
When are statements sent?
In the first three days of the month.
Franchisees
What does CBS do?
We bill and collect your Jiffy Lube fleet accounts, and you see every dollar: what came in, every fee, what was paid to you. Invoices are emailed automatically and the portal shows every invoice, adjustment and payment.
How do I see what I’m paid and why?
Every payout is explained in the portal: fleet payments, fees and adjustments, down to the invoice.
How often am I paid?
Twice a month, or on the schedule you choose.
What happens to disputes?
You decide write-offs, and you see who approved what, and why. Approving is one click: the request arrives by email, you read it and approve or decline. No long form, no phone call. Franchisees are already approving adjustments from the email within minutes.
How long does switching take?
We plan the timeline with you to ensure a fast and seamless transition. How switching works.
What does it cost?
Call us – it depends on your volume.